Meet the team

We are very proud of our talented and highly experienced team of insurance professionals. Not only are they committed to keeping up to date with the latest changes in insurance, they also believe passionately in delivering a first class experience to our clients.


Andy Sparrow, Managing Director

Andy is a Commercial Insurance specialist and has over 30 years’ experience in the Lloyd’s and London Insurance Market. Career highlights for him include heading up of the Commercial Division and progressing to the main board of the Lloyds Broker he worked for previously before founding Fidentia Insurance in August 2013. Andy leads the Fidentia management team and is instrumental in creating a company culture of professionalism, teamwork and exemplary client focus. He gives Fidentia’s clients expert guidance on risks and insurance programmes for large or complex corporate risks. Andy finds understanding, and then solving, their problems to be the most satisfying part of his job. In his spare time, he enjoys current affairs and most sports. We are also very proud of his support of numerous charitable causes through the marathons and other fund raising activities.

Contact: Tel: +44 (0)20 3150 0090 or Mob: +44 (0) 7775 510197

Sandra Coleman, Director

Sandra is also a Commercial Insurance specialist. In her role as Board Director at Fidentia she also leads our Claims Division. With over 28 years’ experience in the industry, her career highlights include managing the Claims Division at a previous Lloyds broker, where she progressed to the company’s Main Board of Directors, before setting up Fidentia with Andy Sparrow. As one of Fidentia’s senior management team, Sandra focuses on ensuring the company handles claims to a high standard – particularly the more complex or unusual claims. She has extensive experience of assessing how best policy wordings can work to the advantage of an insured in order to achieve for our client’s best results. This requires not only experience, but also a good understanding of policy wordings. Her ingenuity in the claims arena also provides Sandra with an ability to foresee potential exposures for clients and then tailor a client’s policy to help meet those exposures. In her spare time, Sandra enjoys reading, learning golf, nature walks and wildlife.

Contact: Tel: +44(0)20 3150 0086 or Mob: +44 (0)7976 391282

Joe Knoblauch, Finance Director

Joe is a chartered accountant with over 25 years’ experience in the Lloyd’s and London Insurance Market, having initially qualified with E&Y. He was one of the founding Directors of Oxygen Holdings PLC in 2004, a company that established both a broking and an MGA brand, with the MGA being sold to AJ Gallagher and the broker being sold off by 2012. Joe has had hands-on experience of business start-up and growth, capital-raising, team-evaluation, company acquisitions/disposals, business defence and FSA/FCA regulation, with roles including CFO, Corporate Finance Director, Company Secretarial and Business Development, both domestically and overseas. He has also had significant involvement in both the running (as CFO) and the sale of a large back-office business. He has recently been involved in a couple of property developments, a new interest for him. Joe enjoys getting involved in the financial aspects of the business as well as looking at ways to enhance our offering to clients. Joe plays golf and enjoys the Wilds of his native Kerry, with his family, in his time off.

Contact: Tel: +44(0)20 3150 0080

Commercial Division

Tom Harvey, Commercial Manager

Tom has extensive all-round knowledge of the Insurance industry, which lead to progression from a Claims Technician role to that of our Commercial Manager handling various classes of insurance. He particularly enjoys the interaction with clients, building great relations to help him gain a good understanding of the client’s requirements, whilst taking a keen interest in the clients’ trade or product. These communication skills have also propelled him into the world of broking risks in Lloyd’s of London, with such skills being beneficial when negotiating terms for the clients. Our location 5 mins from Lloyds of London, means that Tom can deliver efficient turnaround of enquiries. Tom is an avid football fan and enjoys a round of golf.

Contact: Tel: +44(0)20 3150 0091

Paul Churcher, Commercial Account Handler

Paul is very experienced in the insurance industry, from Broking to Commercial Underwriting. Paul enjoys developing customer relations and puts professionalism, skill, and market knowledge at the heart of everything he does. He is passionate about client service and enjoys being part of a cohesive team. During his spare time, Paul enjoys motorcycle riding, films, and cooking.

Contact: Tel: +44 (0)20 3150 0095

Daniel Higgs, Commercial Account Handler

Dan has experience in commercial classes, and joined Fidentia as a Commercial Account Handler. He is committed to ensuring that our clients receive optimal coverage that is tailored to their unique needs, whilst providing a personalised service. Dan enjoys an active lifestyle, with mountain hiking and sports

Contact: Tel: +44 (0)20 3150 0099

Layla Kerridge, Office Junior

Layla supports the Commercial and Private Lines teams, enjoying the involvement in the varied classes of insurance and engaging with clients to ensure they receive assistance to the highest of standards. Layla is always keen to develop her skills and knowledge across the classes. Layla enjoys going to the gym, walks and appreciates spending time with her friends.

Contact: Tel: +44 (0)20 3150 0080

Private Clients Division

Matthew Terrett, Personal Lines Manager

Matthew is a specialist in personal insurances and joined Fidentia as our Private Lines Manager. He has acquired a wealth of knowledge in this field which is reflected in the relationships he has built over the years in the London Market. Matthew feels that building trusting relationships with clients is the most important part of the job, as they are entrusting Fidentia with confidential details, regarding their home and lifestyle, in order to best protect them and their families. Mathew is a follower of football and Rugby and in his spare time, enjoys spending time with his family.

Contact: Tel: +44 (0) 203 150 0082

Daniel Cox, Senior Account Executive

Dan began his insurance career in the Collectibles Division, then stepped into the Private Client Home Sector where he gained extensive knowledge working at brokers with High Net Worth accounts. Dan joined Fidentia as Senior Account Executive in our Personal Lines Team providing clients with an efficient service. He is a keen footballer and an avid gym goer, with any spare time enjoyed with his family and their two dogs.

Contact: Tel: +44(0)20 3150 0083

Jodie Behan, Account Handler

Jodie initially joined our claims team, then progressed to Account Handler within the Personal Lines team, acquiring valuable skills and experience within these roles. She is a motivated, professional individual with clear aspirations to deliver a first-class service to clients. Jodie enjoys family time walking her dog, as well as socialising.

Contact: Tel: +44(0)20 3150 0098

Claims Division

Scott Archer, Claims Manager

Scott has vast experience in handling claims over a variety of insurance classes, and as our Claims Manager, enjoys dealing with the more complex or high value cases as bringing claims to an agreeable conclusion for clients is a satisfying part of the role. He provides advice, guidance, and support throughout the claim journey as he believes when a claim occurs, clients need to know the team are there to support them, So he is committed to delivering a highly professional service. In his spare time, Scott enjoys swimming and spending time with family.

Contact: Tel: +44(0)20 3150 0084

Connor Outten, Claims Technician

Connor joined Fidentia as Claims Technician. He handles a wide variety of claims, providing support and guidance to clients, ensuring a smooth and efficient claim cycle. Connor is passionate about securing the best outcome for the clients and is always seeking solutions and negotiating to achieve that. Connor enjoys being outdoors hiking and plays football in his spare time.

Contact: Tel: +44(0)20 3150 0089

David Murphy, Claims Technician

David joined Fidentia as a Claims Technician. He enjoys getting the right result for clients, across all classes of insurance. He ensures our clients are efficiently guided through the claim process, and always works hard to deliver best results. In his spare time David enjoys a wide variety of sports.

Contact: Tel: +44(0)20 3150 0088

Wholesale Binding Authorities

Malcolm Ford, Divisional Director

Malcolm has over 50 years’ broking experience in the Lloyd’s and London Insurance market. He specialises in arranging binding authority contracts for brokers and greatly enjoys ensuring the process runs smoothly for all concerned. Malcolm likes being part of the Fidentia team, as everyone is respected and helpful. Outside of work he enjoys spending time with the family and watching most sports.

Contact: Tel: +44 (0) 203 150 0080 or Mob: +44 (0)7833 231 974

North American Division

Andy Allen, Departmental Head – North America Division

Andy has over 40 years’ experience in the Insurance Industry and heads-up our North American Department (Allen & Pemble). The team places business emanating from all over the USA and specialises in Binding Authorities for Property and Truck Physical Damage. They also have extensive expertise in mobile home and low value dwelling home insurance. In his work, Andy greatly enjoys the close contact with clients to identify their needs, and then find solutions. He also values being part of the Fidentia team who he finds to be a happy firm with bags of professionalism and a strong ethos of putting clients first.

Contact: Tel: +44(0) 7798 848 794

Neil Pemble, Account Executive – North America Division

Neil has over 28 years’ experience in the Lloyd’s Market and works in our North American Department (Allen & Pemble). He has a particular interest in Aviation Reinsurance and specialises in Non-Marine Binding Authorities covering placement, premium and claim settlements. Neil greatly values being part of the Fidentia team, and finds the firm to be a well-run Lloyd’s Broking House. In his spare time he enjoys golf, football and snooker, as well as spending time with his family.

Contact: Tel: +44(0) 7769 686 118


Yul Shaw, Compliance Officer

Yul brings over 20 years of experience in financial services governance and regulatory compliance to his role as Group Compliance Officer at Fidentia, joining us in 2022. He’s a key player in ensuring we operate at the highest standards, overseeing areas like risk and control frameworks, regulatory reporting, internal audits, and TOBA review and management. Yul is also a valuable resource for the team, offering technical and day-to-day compliance advice. Beyond his expertise, Yul enjoys exploring the world through travel and cooking in his free time.

Contact: Tel: +44 (0)20 3150 0094


Natalie Robinson, Office Manager

Natalie joined the Fidentia team as Office Manager. Natalie has experience in Office administration within the Insurance industry and controls our office environment. Natalie also provides organisational support to the Directors. Natalie's role includes developing systems to create an efficient working environment for the teams. She is understanding and patient, readily supporting all the teams and the Directors. She enjoys walking, cooking, and travel .

Contact: Tel: +44 (0)20 3150 0093